Dental emergency Frequently Asked Questions by patients (FAQ)
At Dental365's 6 dental emergency clinics, we deal with many different dental emergencies and questions about our services every day. We have therefore created a list of the most frequently asked questions and answers.
Can't find an answer to your question? You can always email us and in case of an emergency we recommend that you give us a call. We can always give you advice over the phone or immediately schedule an appointment to handle the complaint. You can often contact us the same day between 08:00 - 23:00 hours.
Frequently asked questions by patients
The best thing to do is to call the Dental365 clinic you want to visit. Or you can call our main number 085 105 0750 and indicate which location you would like to make an appointment for.
Currently, you can call and visit the following Dental365 locations for consultations and dental emergencies;
For your appointment we ask that you bring your ID (passport / BSN-Card), Dutch health and dental insurance cards if you have them. Also you should be prepared with a debit (PIN) or credit card in case payment will be required. In case of cash payments, we do not have any change.
If you come for emergency treatment you will always be given a target time. We can never exactly indicate how long the waiting time will be because we cannot estimate in advance what the emergency treatment of a patient will be.
Often you will be helped on time but sometimes it can take a little longer. Acute care, trauma and children always have priority even if you have been given an appointment before that time.
We at Dental365 always do our best to help you as soon as possible. Depending on how busy it is, and the treatments scheduled for the day, the wait time may vary. According to the data we have from Google, our patients spend about 20 min to an hour and a half in the practice. This corresponds to the average dental practice. Nevertheless, we strive to start treating every patient within 30 min.
Yes, after you make an appointment you will receive confirmation of your appointment by text message from us. In this confirmation you will also find a link to an online medical history form (health form).
Because we have no record of you, you must have completed this form before you come. This form is of great importance to you and to your practitioner. This information will always be treated confidentially and only used to inform the dentist before treatment. This form does not make you a patient at Dental365. The form is intended to provide you with optimal dental care.
How long a treatment takes depends on what treatment needs to take place. You also need to agree in advance on exactly what you want to have treated, because follow-up treatment can also be carried out by your own dentist, if you have one. If you do not have an own dentist, you can also go to a number of locations for these follow-up treatments. A treatment rarely lasts longer than an hour. On average, the treatments take 20 to 30 minutes.
We have 6 Dental365 Emergency Dental Practices. Below are the locations and phone numbers. If you click on the location you will be taken directly to the page with the address. Of course, you can also call us directly for an appointment and you will be sent the address by text message.
Whether you have your own dentist or not, we treat everyone who needs a dentist urgently. In order to treat you, we do need to enter you into our system. This does not mean that you are registered as a "regular patient". Our aim is to resolve your pain as soon as possible. You can reach us 24/7, 365 days a year! Also on the days and times when your own dentist is not present or not available or has no time in the agenda.
No, it is actually good to be registered with a dental practice. We at Dental365 also encourage having periodic checkups done by your own dentist to avoid dental emergencies. However, if your own dentist is not available, or unfortunately there is no room in the schedule to help you quickly, you can always come to us right away. After treatment, we will send a report of the treatment to your own dentist along with any pictures we have taken of your teeth. More than 400 dentists have joined Dental365 and these dental practices refer their patients to us on a regular basis.
Whatever dental need you have, we are here to help you. Emergency in our world is what is urgent for our patients. Dental365 will always be there for those in need of dental services.
You can visit us by appointment every day between 08:00 and 23:00. For current appointment times please see the page of the relevant location. Because of the corona restrictions you should always call to make an appointment. After 23:00 pm till 08:00 am there is always one or more dentists on standby who can be called in case of acute care and traumas.
Yes, Dental365 has a special treating room for children, and we even have small chairs in our waiting room. With children you really want to avoid going to a hospital, avoiding exposing them what is not necessary. Also, our team of dentists has the experience to work with children in a friendly way and we offer toys and such to entertain the children in the waiting area.
Dental365 has a team of BIG registered dentists and we are members of the Dutch Dental Association KNMT. Our team has vast experience in handling dental emergencies. We also have several dental specialists like an oral surgeon on our staff so you don't have to wait weeks for a referral to a dental specialist. We can offer almost any dental treatment in case of emergencies.
After your treatment, a prescription is needed for treating pain or prevent (further) infections you will be given the prescription along with a list of pharmacies that are near you, or that are open 24/7.
Going to a dentist is not the most comfortable thing in life, but at Dental365 we use the newest and safest technologies to make sure there is hardly any pain for the patient. The dentist will explain to you what is done, and make sure you know what to expect. Even in your own language if possible. We speak multiple languages at our clinic.
Is Dental365 the only dental emergency clinic in Amsterdam, Rotterdam, Den Haag, Breda, Ede, Deventer, Dordrecht and Gouda?
No, there are several dental practices in every city that do emergency treatments. Also outside the regular opening hours of dentists.
We do score by far the best as an emergency dentist and therefore have the most positive reviews on Google Reviews and other review platforms. We are the only emergency dentist practice where you can call 24/7 a real person and also can get an appointment for the same day. We have larger practices where the capacity to treat patients is high. We work with highly regarded and experienced dentists, dental specialists and assistants with a common goal to serve as many patients as possible to their satisfaction.
Dental365 is the first Dental Emergency and Walk-in Dental Chain in the Netherlands. It was founded by Dr. Ilan Vigder along with a team of dentists who felt that the other options are not complete or not up to the level that emergency dentistry should be.
Currently Dental365 operates dental emergency clinics in Amsterdam, The Hague, Utrecht, Rotterdam, Dordrecht and Gouda.
Aks a Question
Is your question not answered? Call us between 08:00 - 23:00 via 085 105 0750 or ask your question below. We will be happy to answer your questions.